Q:How long will your engineer reach our factory?
A: Within 7-15 days after machine arrive your factory.
Q: How many days will you finish installing?
A:We will finish installation and training within 3-7 days.
Q: What should we charge for your engineer?
A: You should charge for the cost of our engineer's visa, round trip tickets, accommodation, and also your salary 100USD one day per person.
Q: How long is your machine's warranty period?
A: All our machine have one year guatantee, starting from finished installation.
Q: How could we do after one year warranty period?
A: We also can do service for you, but you need pay machine parts' cost.
Q: How could we do if the parts broken within warranty?
A: We would express the free replacement parts during the warranty date.
Q: Does your engineer understand English?
A: Our engineer understand little English. All of our engineers have more than 10 years machine installation experience.
Q: How many worker do we need running those machines?
A: Usually need one person to operate the machine.
Q: How do we solve the machine problem after you engineer leaving?
A: Generally speaking, there will be no problem after finish installing. In case you have any problem, you can contact our sales at any time. Our engineer will take a solution video according your description.
Q: How can I visit your company?
A: It takes 50 minutes by car from Wenzhou Air Port to our factory . And it takes only 10 minutes by car from Ruian train station to High Sea factory .
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